Our first Client requested the installation of a single router in an HDB flat. That was 2014. We are still friends today largely due to the set of values that we have developed together with our loyal Clients. Today, we are an established company with employees based in 6 countries and revenue exceeding S$1.5M.
Those early clients provided generous feedback on excellent service, workmanship and support. That word of mouth gained us the trust of that next client, who then brought us our next client. We are incredibly grateful that this cycle continues today. With the help of our many satisfied customers, our great people, our process and our technology, we have grown into the Fireshot of today.
At the heart of this growth are 7 core values:
We are committed to doing all the work for you, so you don’t have to.
Our service doesn’t just end after the sale has been made. We believe in providing continued support throughout your entire user experience.
Attention to detail-
We strive towards perfection. This means paying close attention to the details to create delight in your Fireshot experience.
We aim to achieve seamless integration of form and function in all our products. The goal is not just to make the product work well but to also make it look attractive. We are strengthened in this goal by the Architects and Designers who partner with us to deliver our service to their clients.
We promise only what we can confidently deliver. If you request something outside of our expertise, we will let you know. When you work with Fireshot, you can be confident in what you receive.
Delivering awesome technology to our excited clients drives our passion.
To give additional confidence to our Clients, we have built a network of strong established partners to help with the delivery of bigger projects. Fireshot will always put our name on the masthead to ensure that you are covered by our Project Management and Quality Assurance Warranties.
It was with these 7 core values in mind that we formulated our mission statement.
Our mission across the 3 departments is to become:
Based on testimonials from past and present clients, it looks like we’re well on track.
“Got the Yoga Book. My purchase was seamless from enquiry to delivery. It was as if I had a relationship manager throughout my purchase with wonderful transparent service. Geoff, Elgin, and Uyen are amazing at what they do and I would recommend them anytime all the time!”
“Got referred to Fireshot by Lenovo in Singapore after finding out about the Lenovo Yoga P40. Couldn’t get it in Australia so went with Fireshot and have been extremely pleased with everything. The support in finding the right specs for the machine was great, getting a 3yr onsite WTY that works in Australia for a machine that I bought in Singapore is amazing. The Import Tax and DHL can add up but this is still the best option to buy excellent machines, with warranty in your own country, at your request.
The P40 is hands down the most impressive hybrid I’ve used and seen so far. The screen sensitivity with the pen is absolutely amazing and bundled with a official Bamboo pen this machine is hands down one of the best paths to go down. Not the graphical powerhouse I still dream of in a hybrid but it’s easily the best I’ve seen so far.
Good stuff Fireshot. Uyen, Geoff and Elgin you have been of great assistance! Thank you.”
“Service provided by Jihye Pyo was excellent with prompt replies and constant updates on order status. I was very impressed. As for equipment provided, so far so good, in fact I will be placing an inquiry soon for more products.”
“As a first-time buyer of electronics from overseas, I am very satisfied with how the Fireshot team guided me through the process. I ordered the ThinkPad T470 with custom specs and Uyen have been very helpful with everything I wanted. Even though I narrowly missed the April Deals which included an extended warranty, Fireshot was kind enough to set up a goodwill deal of 3-Year Onsite Next Business Day warranty upgrade.
A+ customer service. Definitely recommended.”
“Bought a Lenova ThinkPad from them and was impressed by their communication. Price was also way better than anywhere else. Definitely will consider them for our next purchase.”
“Had them over to troubleshoot our router + switch set up. Geoff was great in terms of customer service and personal technical skills. He helped us break down the problems clearly and got rid of the irritating network problems we have been facing since the start. All for a great price too! Would definitely recommend his solutions to enterprises that are facing internet service issues in their offices.”
But we are far from done. There is still much for us to learn and room for us to grow. Please let us know how we can improve even more to better serve your needs.
Contact us at: firstname.lastname@example.org or +65 9273 6191 or comment below.
Fireshot is an IT consultancy that specializes in helping individuals & businesses with their Wifi, PC & Smart Home needs.