Fireshot Managed Service (FMS)

$ 188
/ Monthly

Tier 1

  • Grace period per ticket : 30 Mintues
  • Initial response within : 36 hours
  • Cadence of work every 2-4 monthsof registering the ticket
  • Suits a family in HDB / small Condo / small business
Subscribe Now
$ 299
/ Monthly

Tier 2

  • Grace period per ticket : 60 Mintues
  • Initial response within : 24 hours
  • Cadence of work every 1-2 months of registering the ticket
  • Suits a family in HDB / small Condo / small business
Subscribe Now
$ 437
50
/ Monthly

Tier 3

  • Grace period per ticket : 2h
  • Initial response within : 12 hours of registering the ticket
  • Cadence of work every month
  • Suits a Home of Larger Sq Ft / 3 Sty Landed
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Tier 4: GCB

  • Grace period per ticket : 3h
  • Initial response within : 4 hours of registering the ticket
  • Cadence of work every week
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Professional Management Platform and Support Subscription

  • Availability 9am - 6pm M-F
  • 8 hours a day, 5 days per week
  • Fees after grace period $248 per hour
  • Single phone number, routes to technical team WA Group
  • Proactive remote upgrades for new Features and Security patches
  • Visit site as necessary for solution. During grace period, decision to visit site is made at the sole discretion of the Support Team

By separate agreement subject to pricing and available resource:

  • Secondary failover ISP
  • Open calendar for Weekends and PH
  • Annual Cleaning of Fireshot equipment
  • Scheduling of WiFi for Kids bedtimes

Calendar excludes:

  • Lunch 12-1
  • Sundays, Eve of PH, PH
  • Saturdays
Fireshot

Fireshot is an IT consultancy that specializes in helping individuals & businesses with their Wifi, PC & Smart Home needs.

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